Please download PDF of our General Therms & Conditions for excursions.
All bookings must be made in writing.
A written confirmation of your booking will be issued upon receipt of your request.
With written confirmation we guarantee all services as per our program.
Amendments to booking are possible only after a written reconfirmation of booking hasbeen received.
Transfers are provided from airport to hotels and vice versa only on first and last day,
as per the itinerary, on the condition the accurate transfer information is provided.
The category of the listed hotels is based on the local categorization standards, which vary from country to country. The hotels listed in the itinerary will be used for almost all departures. Due to a possible overbooking ATLAS reserves the right to substitute hotels from the list providing alternative accommodation of the same category.
It is entierely the client`s responsibility to ascertain passport or VISA requirements from the embassy or consulate of the countiers he / she intends to visit. ATLAS shall not be resposible for any delay or expense incurred as a result of the client`s improper travelling documents no liability will be claimed for loss of or damage to travel documents.
Changes to itineraries
If necessary for any reason beyond ATLAS control, ATLAS may amend or cancel any of the arrangements for particular itinerary
Since we are acting as a land operator, and do not provide air tickets, we do not cover any refunds for missed flights and subsequently late start/ no start of the tour.
During national holidays certain facilities (museums, restaurants, sightseeing tours and shoppings) may be limited or unavailable. alternatives will be offered whenever possible.
No responsibility is claimed for any loss of or damage to baggage or passenger’s personal belongings.
The luggage lost on connecting flights is not the responsibility of the land operator. we do not guarantee that the luggage will be found and delivered to the assigned hotel. we will provide assistance on the spot (through our tour director and local offices) that will help the passenger communicate with the air company.
tour participants should check with the consulates and their insurance company on the latest health requirements.
no medical expenses will be covered for illnesses that occur prior to arrival or on the tour.
Travelers WITH special needs
Any form of disability requiring special attention must be reported at the time of booking.
ATLAS will make reasonable efforts to accommodate the special needs of disabled participants. however, we are not responsible for any declining of services by carriers, hotels. restaurants. Motor coaches, mini buses, vans and cars That are not equipped with wheelchair ramps. Any person unable to travel independetly or needing any form of assistance must be accompained.
Refunds for unused services
No refunds will be made for unused services once travel arrangements have commenced, especially in the cases where passengers are unable to travel due to invalid travel documents , unused portion of services which are included in tour price and program, or unused transfer services.
In all cases whwrw in ATLAS is rendering services it is acting solely as an agent or intermediary for the owners or contractors. Neither the management of ATLAS; Nor that of its branch offices, shall be responsible in any way for any loss, injury, damage, or accident caused by any supplier providing tour services, or those directly caused by vis major.
All cancellations must be made in writing. The following scale of charges will apply when notice of cancellation of the passenger is given after the booking is confirmed
THE FOLLOWING CANCELLATION CHARGES APPLY
for cancellations made:
- 30+ days prior to commencement to service: full deposit 200€
- 29 – 22 days prior: 35% of the total
- 21 – 15 days prior: 50% of the total
- 14 – 0 days prior: 100% of the total
Any complaint about your tour should be made immediately to the tour director.
All refund claims must be submitted within 30 days of the completion of the tour.
Tips to tour directors, drivers, etc., are at the traveler`s dicretion.